Support

We're here to help. Find answers to common questions or get in touch.

We typically respond within 24 hours.

Frequently Asked Questions

How do I reset my password?

Go to the login screen and tap "Forgot Password". Enter your email address and we'll send you a reset link.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to your iPhone Settings → tap your name → Subscriptions → Riddle.Me → Cancel Subscription.

I lost my streak. Can you restore it?

Premium subscribers have access to Streak Savers. If you believe your streak was lost due to a technical issue, please contact us with your username and we'll look into it.

How do I delete my account?

Go to Settings in the app → scroll to the bottom → tap "Delete Account". This will permanently remove your account and all associated data. You can also email us to request deletion.

The app is crashing. What should I do?

Try these steps:

Close and reopen the app
Check for app updates in the App Store
Restart your device
If the issue persists, email us with your device model and iOS version

How do I add friends?

Go to the Friends tab → tap the search icon → search for your friend's username → send a friend request. You can also share your invite link directly.

How does the daily riddle work?

A new riddle is posted every day at midnight UTC. Everyone gets the same riddle. Solve it to earn XP and maintain your streak. You have until midnight to complete it.